No returns will be accepted after 30 days of receipt, with exception of warranty items. Returns must be new and in original package, with exception of warranty claims. Benecor only accepts returns that are properly package and in new condition.
No returns will be accepted for specialty/customized products.
GENERAL LIMITED WARRANTY
This limited warranty is in lieu of all other warranties, expressed or implied, and no other person is authorized to give any other warranty or assume on Benecor’s behalf. Bencor shall not be liable for any indirect, incidental or consequential damage of any kind incurred by the reason of the use or sale of any defective product or part.
This limited warranty covers Benecor products distributed in North America. Other world market areas should consult with their local distributor for any deviation from this information.
Benecor reserves the right to update specifications, price and make substitutions.
DEF PUMPS & ASSOCIATED PRODUCTS LIMITED WARRANTY
Benecor warrants the following to be free of all defects in material and workmanship from the date of manufacture or of purchase with proof of purchase and considering normal use and maintenance condition:
- Centrifugal Pumps – 36 Months
- Open Pumps – 36 Months
- High Flow & Other Submersibles – 12 Months
- 12V Diaphragm Pumps – 12 Months
- Smart Start Controllers – 12 Months
- Nozzles, Hoses & Flow Meters – 12 Months
The limited warranty does not apply to pumps/products that were improperly installed, misused, damaged, altered or operated with fluids or in conjunction with components not manufactured or recommended by Benecor.
Replacement liability in all events is limited to the replaced or repairing at Benecor’s sole discretion of any parts which are defective in material or workmanship.
Warranty covers only properly installed and maintained units. This limited warranty does not cover product failures resulting from the following:
- Handling fluids for which the systems are not designed for
- Handling fluid at higher temperatures than product rating
- Normal wear
- Running pumps dry, or subsequent failures after pump was run dry
- Letting pumps or systems freeze
- Abuse or misuse
ENCLOSURE & TANK SYSTEMS LIMITED WARRANTY
Benecor warrants their DEF tanks and enclosure systems for three years from date of manufacture, should there be a defect within the warranty period Benecor will replace or repair at Benecor’s sole discretion where associated costs are at maximum equal to a new equivalent defective item.
The following items are warranted for mechanical and manufacturing defects for 1 year from shipment, this warranty is only valid for items installed by Benecor:
- Hardware and accessories
- Custom fabricated items
- Heating elements or heaters
Benecor’s liability is limited to the value of the tank, enclosure or relevant component itself and specifically excludes the cost of repair, installation and/or removal or consequential damages.
Warranty shall not apply to any product that after leaving our factory:
- Has been repaired or altered in any manner not authorized by Benecor
- Has been subject to abuse, misuse, fire, accident, neglect, or improper handling, filling or priming
- Has been exposed to pressures greater than atmospheric pressure
- Has been exposed to internal or external temperatures greater than 120°F (48°C) for linear polyethylene or 150°F (65°C) for crosslink polyethylene
This warranty is only binding upon Benecor if notified of the defect or fault in writing with supporting pictures within seven (7) days of it occurring, and where Benecor has been given the opportunity to inspect the product within twenty-eight (28) days of such notification.
WARRANTY CLAIMS PROCEDURE
All customer claims or warranty/performance issues should be brought to the attention of the Benecor Warranty and Service Department. In most cases, issues can be resolved over the phone or Benecor can provide service parts that will save transport costs.
Before any items are returned to Benecor for warranty evaluation, a RMA (Return Materials Authorization) number must be obtained from Benecor and the associated RMA form must be completed in full by the customer or with support from the Benecor service department.
During the allocation of the RMA, details associated with the claim will be gathered. This information should be provided by the customer in order to assist in accelerating the evaluation process, this could include Benecor requesting pictures of the issue or claimed defective item to be emailed for review.